Toronto Animal Eye Clinic Staff

Vicki Goodwin, Hospital Administrator

Hospital Administrator Vicki Goodwin has spent over 20 years in the animal care field. For the past five years she has been an integral part of the staff at Toronto Animal Eye Clinic. Before joining our team, Vicki worked in management and administration at a large emergency specialty practice in the Greater Toronto Area. Her duties at our clinic are performed behind the scenes, where she handles office work and IT issues. However, you can sometimes spot her lending a hand answering phones or assisting a patient anytime the need arises.

Vicki says, "I enjoy working with this fantastic group of people, who together offer some of the best medicine I've had the good fortune to witness." Her favorite part of her job is ensuring the practice runs smoothly. By doing this, she says, it "helps our patients by creating an environment where our veterinarians, technicians and staff are free to excel at what they do!" She enjoys looking for opportunities to promote the practice and organizing new print materials for referring veterinarians and clients.

Vicki earned her Bachelor of Arts Degrees in English and Psychology with honors. At home, she has three pugs, a 13-year-old fawn male pug named Reilly, an 8-year-old female black pug named Leila, and an 11-year-old blind, one-eyed pug named Quincy. She is a volunteer for Pugalug Pug Rescue, and she offers her house as a foster home for pugs in need. Reilly and Vicki previously enjoyed agility training, before Reilly got a bit too old. Vicki and her late pug, Rosie, once volunteered at their local chapter of St. John's Ambulance in the therapy dog program. In her free time, Vicki enjoys spending time with her friends and family, in particular her adorable nephew. She also enjoys hiking, camping, reading a ridiculous number of books, watching documentaries (that no one else can stand) and spending time with her three wonderful pugs.

Lisa Bird, Veterinary Technician

Registered Veterinary Technician Lisa Bird has been a part of the Toronto Animal Eye Clinic team since April 2008. With over 14 years of experience under her belt, Lisa provides a range of services to her patients and clients, including pre-exam tests, assisting during surgery and educating her clients. She says, "I enjoy being in a specialty clinic and seeing new things every day."

Lisa graduated from Ridgetown College in 2002. She is registered by the Ontario Association of Veterinary Technicians and is a member of the Veterinary Ophthalmic Technician Society. Before coming to our clinic, Lisa worked as an ophthalmology technician at both Ontario Veterinary College and West Coast Veterinary Eye Specialists in Vancouver, British Columbia.

At home Lisa has three cats: a 6-year-old Persian named Madox and two 8-year-old domestic short hair littermates named Tigger and Piglet, and a 2-year-old mastiff cross named Duke. In her free time, Lisa enjoys spending time with her boyfriend, friends and family.

Joanne Ferraro, Receptionist

Joanne has been in the animal care field for 12 years. As a receptionist at Toronto Animal Eye Clinic, Joanne provides outstanding customer service to her clients and referring veterinarians. Each day at the clinic, Joanne brings a positive and friendly attitude to her clients, patients and coworkers. Her favorite part of her job is interacting with clients and their pets. Joanne holds an Animal Care Diploma from Sheridan College.

Joanne says, "I enjoy working at the Toronto Animal Eye Clinic because I enjoy the interaction with clients and being part of such a wonderful team."

When not at work, Joanne fosters kittens for a local rescue group and enjoys spending time with the greatest loves of her life, her two beautiful daughters.

Lesley Knight, Receptionist

Lesley has been working in the animal care field for 15 years. She began her role as receptionist at Toronto Animal Eye Clinic in December 2013. Her responsibilities include making our clients and their beloved pets feel comfortable and reassured when they come through the doors. Her favorite part of working at Toronto Animal Eye Clinic is being a part of a terrific team that makes a difference in pet's lives. Lesley is an important part of that team, and she brings compassion and a special ability to see a silver lining in a difficult situation.

"I like seeing an owner realize that their pet can see after cataract surgery," says Lesley. "It is one of the most beautiful things to witness. The gratitude and relief that our clients show to us makes coming to work every day a joy."

At home, Lesley has a poodle named Charley and three cats named Dexter, Tigger and Buster Kitten. Outside of work, Lesley enjoys gardening and spending time in her home nestled in the woods, where she feeds hundreds of wild birds with her wonderful bird-crazy husband and their menagerie.

Emily Bazett-Jones, Registered Veterinary Technician

Emily is new to the Toronto Animal Eye Clinic family. After completing a bachelor of arts (honors) at Queen's University, travelling in Australia and New Zealand, working for many years in an accounting firm and taking a few other courses on the side, she decided she'd rather work with animals. A recent spring 2016 graduate of Seneca College's Veterinary Technician program, Emily is very interested in learning more about the ophthalmology specialty in a referral clinic setting.

Emily's professional interests include anesthesia, dentistry and rehabilitation and, as a new member of the Ontario Veterinary Technician Association (OAVT), she is excited to join a group of highly educated professionals who are integral in providing the highest quality medical care to furry family members and friends.

In her spare time, Emily enjoys going for walks with her dog Ben, a Rottweiler cross, eating her way through markets like the St. Lawrence with her husband Stephen, going to the cottage with friends and family, taking pictures (mostly of Ben) and exploring the world.